The 19 Customer Support Metrics You Should Measure Having all of your customer support KPIs tracked in one place is a vital tool for better decision-making. Consolidating your metrics makes it easier for you to interpret the information, and identify trends that might not be… Read More »Defining Common Customer Service KPIs And Why You Should Be Analyzing Yours
Get Accurate Labeled Data for Training a Chatbot Analyse the chat logs to identify frequently asked questions or new conversational use cases that were not previously covered in the training data. This way, you can expand the chatbot’s capabilities and enhance its accuracy by adding… Read More »Chatbot Training Data Bitext We help AI understand humans. chatbots that work
Top 5 Applications of AI in the Automotive Industry Leveraging artificial intelligence and cloud computing, General Motors (GM) is exploring a spectrum of design possibilities for various vehicle parts and components using generative design techniques. Ford has established Latitude AI, a subsidiary focused on developing… Read More »Artificial Intelligence in Car Manufacturing